SiteGround heft twee Open Source CRM systemen vergeleken. SugarCRM en vTiger CRM zijn beide oplosingen voor Customer Ralationship Management ofwel Relatiebeheer software dat zonder licentiekomsten (dus gratis) te gebruiken is. Het enige dat u nodig heeft is een partner voor de hosting en aanpassingen voor uw organisatie. SiteGround geeft aan dat de voordelen van SugarCRM zijn: “Sugar Suite is an excellent choice due to its features. It is convenient to organizations from all sizes and industries and is built on the pure Open Source LAMPS platform: Linux or Windows, Apache or IIS, MySQL, PHP, and SugarCRM. Its mobile solutions translate to less downtime and greater productivity. Sugar Suite integrates e-mail and calendar information with Microsoft Outlook, ensuring that company communications are centralized and coordinated. Due to the Flexible Delivery Model, there are no constraints around deployment. Moreover, the customizable User Interface and Workflow guarantee adaptation to the user, not the other way around. With Sugar Suite Modular Open Applications you will have what you need to connect across your business. The Open Source Architecture provides 100% visible source code for inexpensive customization and support. Last, but not least, the Neutral Operation System avoids “forklift” upgrades and propriety vendor lock-in.”? De nadelen van SugarCRM daarentegen zijn: “While providing more capabilities and reliability, installing Sugar Suite may take more time than vTiger CRM and is not so easy to use. Problems may also arise if a user doesn’t lock the Installation after finishing it. Contrary to vTiger CRM, some of its add-ons are not free for installing and should be ordered additionally.”? Ook vTiger kent zijn voordelen t.o.v SugarCRM namelijk: “Being extremely easy to use is perhaps one of the most important advantages of vTiger CRM. The installation is very simple as all the necessary software, such as Apache, MySQL, and PHP are integrated and executables are made available both for Windows and Linux operating systems. The vTiger CRM software provides Open Source add-ons for Microsoft Outlook, Mozilla/Thunderbird, Microsoft Word, and Customer Portal, which add more value to the end-users by providing many enterprise features. The Software is absolutely for FREE and does not require any up-front investment. It allows pre-sales and post-sales activities be integrated in a single application and provides rich user-experience with product customization and excellent customer support.”? Met als nadelen “Comparing to Sugar Suite, vTiger CRM is not so stable and is not recommended for big organizations. It possesses fewer capabilities and meets much more problems with its exploitation. Furthermore, vTiger CRM is not working with PHP 5. Though it’s said vTiger CRM 5.0 Alpha version can operate with it, testing results show the contrary. Sugar CRM doesn’t have any problems with it!”?
Bron: Siteground